Product Guides•stable•Updated 2026-05-15
Alerts — Incidents
Escalate critical cases into incident workflow.
What this page is for
Incidents manages situations where a case becomes operationally or financially critical.
Who uses it
- Ops teams
- Support teams
- Admins
What you see
- Incident status.
- Linked case.
- Owner.
- Timeline.
- Business impact.
What you can do
- Declare incident.
- Update status.
- Open linked case.
Permissions and safety
- Incident declaration should be limited to authorized operators.
Operational notes
- Incidents can later evolve into a dedicated operations surface if the workflow grows.
What this page is not for
- Managing every alert.
- Writing postmortems if the product does not yet support them.
Recommended workflow
- Confirm that you are in the right workspace and environment.
- Use filters before changing configuration or interpreting results.
- Open the detail drawer when available.
- Check related objects such as alerts, approvals, costs, policies, runs, deliveries, or audit entries.
- Apply changes only when the impact is clear.
- Re-check the page after the backend refreshes.
- Export or copy IDs when you need to escalate.