Product Guides•stable•Updated 2026-05-15

Alerts — Routing & Escalation

Configure how alerts notify teams and escalate over time.

What this page is for

Routing & Escalation decides who is notified, through which channel, and with what escalation policy when alerts match specific criteria.

Who uses it

  • Admins
  • Platform teams
  • Ops owners

What you see

  • Routing rules.
  • Conditions.
  • Destinations.
  • Escalation policies.
  • Delivery status.

What you can do

  • Create routing rules.
  • Edit conditions.
  • Add Slack, email, webhook, or escalation destinations.
  • Configure escalation steps.

Permissions and safety

  • Only owners/admins should edit routing and escalation.

Operational notes

  • Integrations connects Slack and webhooks; Routing decides how alerts use them.

What this page is not for

  • Slack OAuth.
  • Webhook endpoint creation.
  • Global integration setup.

Recommended workflow

  1. Confirm that you are in the right workspace and environment.
  2. Use filters before changing configuration or interpreting results.
  3. Open the detail drawer when available.
  4. Check related objects such as alerts, approvals, costs, policies, runs, deliveries, or audit entries.
  5. Apply changes only when the impact is clear.
  6. Re-check the page after the backend refreshes.
  7. Export or copy IDs when you need to escalate.

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